Yuma Care Terms and Conditions
Definitions
Yuma Solar System - Any Solar system supplied and installed by Yuma Energy from 01/07/2021
Performance - The recorded Annual production in kWh of a Yuma SolarSystem
Yuma Care - Add on After service support to safeguard the performance of your solar system (Available for Sungrow Inverters Only)
Yuma Care Platinum - All the after-service support to Yuma Care PLUS additional 5 Year extended warranty on Inverters and Racking. (Available for Sungrow Inverters Only)
Plant Name - The Name of your solar system on the monitoring platform (E.G iSolarCloud)
1.0 - General Rules
a. Eligibility
i. Only customers with a“Sungrow” Inverter shall be eligible to receive the benefits of “Yuma Care” and “Yuma Care Platinum”products and services.
b. Housekeeping
i. Plant names must remain as the full name of the person listed on the contract of purchase, changes to plant name may cause issues with the monitoring service such as missed/unidentified faults or removal from the Yuma Care MonitoringService.
2.0 - Remote System Monitoring
a. Eligibility
i. Only customers with a “Sungrow” Inverter shall have their solar system remotely monitored.
b. Privacy of your data
i. Yuma Energy will never sell or pass on the data it receives through our monitoring service to a third party.c.
c. Other Rules
i. Reliable internet Wi-Fi must be available at inverter location, without a reliable Wi-Fi signal by the inverterYuma Energy will not be able to monitor your system.
ii. It is the customers responsibility to notify Yuma Energy of any Internet connection issues that may affect the system's ability to be connected to the internet.
iii. Yuma Care may take up to 2 Weeks to add your system to our monitoring system.Any faults that arise during this time may not be identified until your system is added to the platform.
iv. Remote System monitoring is an additional protection measure to help ensure your solar system is operating fault free. Our system monitoring should never fully replace the need for periodic check-ups of your solar system. Yuma Energy shall not be held liable for any missed or otherwise non diagnosed faults that may arise with your solar system.
3.0 - Rapid System Repairs
a. Fault Ticket
i. A Fault Ticket must be raised through Yuma Energy website to commence the 5 day rapid repair process.
ii. Fault tickets may be raised by going to yumaenergy.com.au/support or you can call your Yuma Energy contact and have them raise a Ticket for you. Please be sure to note your ticket ID number as your reference.
b. Repair Guarantee
i. Yuma Energy guarantees to either rectify your fault remotely or investigate the issue within 5 days of your Rapid Repair Support ticket being raised.
ii. Yuma Energy cannot guarantee that all issues will be rectified within the 5 Day period however Yuma Energy will Guarantee that a representative of the organisation will Investigate the issue within the 5 Day period and notify you of the plan to rectify. (Some repairs such as warranty claims may take longer than 5 Days for approvals, replacement parts etc to be organised).
4.0 - Performance Guarantee
a. The performance guarantee of “Yuma Care” and “Yuma CarePlatinum” products and services are covered under their own separate terms and conditions and as such shall not make up part of these terms and conditions. For these Terms and Conditions please see below
Performance Guarantee Terms and Conditions
Definitions
Yuma Solar System - Any Solar system supplied and installed by Yuma Energy from 01/07/2021
Performance - The recorded Annual production in kWh of a Yuma SolarSystem
Performance Guarantee: “Daily Solar Generation” x 365 = Performance guarantee in kWh
Typical Month - Any month that has not had rainfall exceeding the average for the past 10 years (Recorded and checked via the Australian Bureau of Meteorology)
Non-Typical Month - Any month that has had rainfall exceeding the average for the past 10 years (Recorded and checked via the Australian Bureau of Meteorology)
Export Limit - Systems ability to export power to the grid is limited to a set amount by the network provider
NOTE: The terms and conditions contained in this document are subject to change without notice and at the sole discretion of Yuma Energy and its Officers and Directors.
1.0 - Introduction
Who do these terms and conditions apply to
a. This agreement is between
i. Heaton Electrical Contracting PTY LTD Trading as “Yuma Energy”ABN 71 608 626 referred to as“we” or “us”; and
ii. the customer named in the Quote / proposal, referred to as “you”.
What are these terms and conditions made up of?
b. This agreement is made up of
i. theseTerms and Conditions; and
ii. the Quote/ Proposal attached to these Terms and Conditions.
What do these terms and conditions cover?
c. These terms and conditions cover:
d. The performance of your solar system supplied and installed by us.
When do these terms and conditions start and cease to apply?
e. These terms and conditions start when your solar system supplied and installed by us is connected to the network (Smart meter is installed and/or re programmed)
f. These terms and conditions will cease to apply;
g. After12 “Typical Months”of recorded data
i. If a “Non-TypicalMonth(s)” occurs during your systems first 12 months of production an additional month will be added at the end of the 12 months in order to replace the production data affected by the “Non TypicalMonth(s)” For Example:
A Yuma Solar System is installed and begins producing solar power on 01/01/2022The performance data would typically be available for review 31/12/2022
IF HOWEVER March2022 was recorded as a “Non-Typical Month” the performance data would not be available until the 31/01/2023
Therefore the “Non-Typical Month” of March would be replaced with the“Typical Month” of January 2023.
ii. An obstruction or obstacle has appeared AFTER the date of installation that shades the solar panels and affects the production of the Yuma Solar System.
Types of obstructions include but are not limited:Trees, sheds, buildings etc.
Other Rules:
h. In addition to the above, if a system has been installed with an export limit the performance of the solar system will be directly affected by the customers power usage, in this case the performance guarantee will be recalculated using the consumption data of the property.
h. The performance guarantee figures directly relate to the specific design of the solar system. Should the design change on the day of installation your performance guarantee generation figures will be updated to suit the new design. These new figures are available at any time upon request.
2.0 - What happens if your system under performs?
a. If your solar system fails to reach the performance guarantee outlined in your sales proposal / agreement we will either;
i. Install additional panels to your solar system and or reconfigure your original installation to improve performance and reach the minimum required performance as per the guarantee or;
ii. Provide financial compensation in the form of a bank transfer to cover the difference of the performance shortfall up to a maximum of $1,000.00 The Calculation of the financial compensation is as follows: ((Annual Performance Guarantee (Inclusive of Clause1.6) - Actual Performance) x 5 Years) x $0.20
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